Marc van der Chijs' sharp pen.
Marc is a very sharp observer of things happening in China. Also things that go wrong. Unlike many others he never shuts up when really bad things happen to him. His recent experience with China Eastern again proves what a long way the service industry has still to go before they will make the Chinese consumers (and Marc) happy. Link: Marc van der Chijs' Shanghaied Weblog: China Eastern flight cancellation.
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